Where are my guides?
On the website, sign in and open My account, then Purchases, to read them online. In the app, they’re in My Guides. Guides in your account show up in both.
We’re here to help.
How can we help?
Answers to the questions people ask most. If yours isn’t here, email Greg and you’ll hear back from a real person.
Contact Greg
Email greg@gregsguides.com. Include the email address on your account and, for an order, which guide it was.
Common questions
Using a guide with no signal
Use the Greg’s Guides app on iPhone or iPad: guides in My Guides are saved on your phone and open offline. On the website, guides are read online, so they need a connection.
Bought without an account?
Open the link in your order email. It works in any browser, and opening it while signed in saves the guides to your account.
New phone or reinstalled the app?
Sign in to the same account and your guides are back on your phone. For guides bought in the app, you can also use Account, then Restore purchases.
Forgot your password?
Choose “Forgot your password?” on the sign-in page or in the app. We’ll email you a link to choose a new one.
Guide updates
Guides you own are yours forever, including updates. Online, you always see the latest version, and the app updates the guides on your phone on its own.
Refunds
For a website purchase, email Greg. For a purchase made in the app, Apple handles refunds at reportaproblem.apple.com.
Deleting your account
On the account page, choose Delete my account. In the app, go to Account, then Delete account. See our privacy policy for what’s removed.
More about what’s in each guide, closures and conditions is in the FAQ. Know a great day out we’re missing? Propose a route.